EPA's Customer Service Plan identifies a set of key initiatives that will advance our efforts to streamline service delivery and increase public access to information and answers.
You may need a PDF reader to view some of the files on this page. See EPA’s About PDF page to learn more.- EPA Customer Service Plan, December 2011. (PDF)(10 pp, 117 K)
- EPA Customer Service Plan: October 2012 (PDF)(12 pp, 120 K)