==================================
MICROSOFT PRODUCT SUPPORT SERVICES 
==================================

Product Name: Microsoft Office XP
 
Support Options: Please see the Office Product Support Web site (http://www.microsoft.com/office/support.htm) for the latest details on your support options, or call us at (425) 635-7056 for more information.

Worldwide: Support options, hours and cost in your country/region may differ from the United States, please check with your local office for details.

Conditions: Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.


Product Support for Office Customers  
====================================

Need support for Office? Access a wealth of no-charge* self-help resources online at the Office Product Support Web site (http://www.microsoft.com/office/support.htm).  If you need to speak with a Support Professional, please call Microsoft Product Support Services* (http://www.microsoft.com/support/supportnet/overview/overview.asp?FR=0).  If you represent a large organization, please visit our support resources page (http://www.microsoft.com/office/entsupport.htm) for managed support options that may be right for you. 

*connect charges may apply
 

Additional Support Options
==========================

Microsoft Certified Support Centers: Our Microsoft Certified Support Centers are selected for their ability to provide high-quality support and a full range of support services for organizations using Microsoft products in all kinds of environments. Certified Support Centers provide the highest-quality service for both Microsoft products and a wide range of third-party products to ensure a cohesive, high-performance business solution. 

For more information, see the Microsoft Certified Support Center Web site (http://www.microsoft.com/support/mcsc).


International Support
=====================
Important!  Phone numbers for Microsoft subsidiaries are subject to change. Please visit the Worldwide Support Web site (http://support.microsoft.com/directory/ww.asp?sd=gn) for the latest support contact information. If there is not a Microsoft support subsidiary in your country/region, please contact the establishment from which you obtained your Microsoft product.

Argentina
Microsoft de Argentina S.A.
Fax: (54-11) 4316-1922
Customer Service: (54-11) 4316-4600
Technical Support: (54-11) 4316-4664

Armenia
See Russia 

Australia 
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support: 13 20 58 

Austria 
Microsoft Ges.m.b.H. 
Phone:(+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 
67029,austria@msdirectservices.com
Standard Support (Installation and Handling): +43-1-50222-2255 

Azerbaijan 
See Russia 

Belgium 
Microsoft NV 
Phone: (+32) 2 7043000
Fax: (+32) 2 7043535
TechNet Subscription: +353 1 703 8738
MSDN Subscription: (+32) 2 5138684
Microsoft Information Center: +32 2 5133113
Technical Support: 
 (+32) 2 513 32 74 (Dutch speaking) 
 (+32) 2 502 34 32 (English speaking) 
 (+32) 2 513 22 68 (French speaking) 

Belarus 
See Russia 

Bolivia 
See Uruguay 

Brazil 
Microsoft Informatica Ltda. 
Phone: (55) (11) 5514 - 7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support: 
 Phone: (55) (11) 5504-2155
 Fax: (55) (11) 5504-2227
 Automatic Fax: (55) (11) 5506-8506 
 Bulletin Board Service: (55) (11) 5506-1234 
Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227 

Canada 
Microsoft Canada Co. 
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support: 
 Desktop Systems including Microsoft Windows 95: (905) 568-4494 
 Microsoft Office and Office Components: (905) 568-2294 
 Other Standard Technical Support: (905) 568-3503 
 Priority Support Information: (800) 668-7975 
 Text Telephone (TTY/TDD) (905) 568-9641 

Caribbean 
Microsoft Caribbean, Inc. 
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support (Soporte Tecnico): (408) 953-8086
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup
Customer Service (Centro de Servicios): (800) 297-5982 for area codes 787 & 809 
only
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): msccatus 

Central America 
Technical Support (Soporte Tecnico): (506) 298-2020
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup
Customer Service (Centro de Servicios): (506) 298-2000
Customer Service E-mail (Correo Electronico para Atencion a Usarios): mscarsup
Internet: http://www.microsoft.com/centroamerica 

Chile 
Microsoft Chile S.A. 
Phone: (56) 2-330-6000
Fax: (56) 2-330-6190
Customer Service: (56) 2-800-330600
Personal Operating System and Applications: 
 Phone: (56) 2-330-6222 
 Fax: (56) 2-341-1439 

China 
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: (86) 10-6261 7711
Fax: (86) 10-6253 6630 
Microsoft Asia Regional Engineering Center 
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C. 
Phone: (86) 21-64691188, (86) 21-6469 8899
Fax: (86) 21-6469 1166, (86) 21-6469 9900 

Colombia 
Microsoft Colombia 
Carrera 7a. # 71-21 Torre B Piso 7
Santa Fe de Bogota
Phone: (57)(1)317-3838
Fax: (57)(1) 317-3494
Technical Support:
Linea de Respuesta Bogota
Phone: (57)(1) 524-0404
Other cities: 9800-5-10595
Fax: (57)(1) 524-0405 

Croatia 
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: (385) 1 4802 500
Fax: (385) 1 4843 688
Product Support: (385) 1 393539; e-mail: hot-line@microsoft.hr
Customer Service: (385) 0800 300 300; e-mail: info-line@microsoft.hr
 
Czech Republic 
Microsoft s.r.o. 
Phone (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222 

Denmark 
Microsoft Denmark
Phone: (45) (44) 89 01 00
Fax: (45) 44 68 55 10
Technical Support: 
 Phone: (45) 44 89 01 11 
 Microsoft Sales Support: (45) 44 89 01 90 
 Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains 
detailed 
instructions) 
 Microsoft MSDL (BBS): (45) 44 66 90 46 

Dominican Republic 
See Central America 

Dubai 
Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304 

Ecuador 
Corporation Microsoft del Ecuador S.A. 
Phone/PBX: (593 2) 460453
Fax: (593 2) 463093
Technical Support:  (593 2) 258025
Customer Service: (593 2) 258025

Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and 
Development Tools "Installation ONLY"):
Tel: (202) 338 8724, (202) 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com

England
See United Kingdom
Estonia
Technical Support: (+372) 650 49 99 

Finland
Microsoft OY Phone: +358-(0) 9-525 501
Fax: +358-(0)9-878 8770
Technical Support:
 Phone: +358-(0) 9-525 502 5026
 Standard +358 (0) 9-525-502-500
 Priority: +358 (0) 9-525-502-20 

France 
Phone: (33) 825 827 829 (*)
Customer Svc. Phone: (33) 0 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Customer Svc. Phone: (33) 0 825 827 829 (*)
Technical Support:
Phone: (33) 825 827 829 (*) access code 1020
Fax: (33) 1 69 28 00 28
(*) indigo number 0,99 F TTC per minute 

French Polynesia
See France

Georgia
See Russia

Germany
Microsoft GmbH Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 01805 / 25 11 99
Standard Support (Installation and Handling): 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191

Greece 
Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780
Technical Support:
 Phone: (30) (1) 6806111
 Fax: (30) (1) 6809528

Gulf & Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: 971 4 3973888
Fax: 971 4 3972244
Personal Support: (Personal Operating Systems & Desktop Applications ONLY)
Gulf (Bahrain, Malta, Qatar and United Arab Emirates)
 Phone - (971) 4 3975443
 Fax - (971) 4 3972304
 E-Mail = mswsgulf@microsoft.com
Lebanon (Cyprus and Lebanon)
 See Lebanon
Oman
 See Oman

Hong Kong SAR, PRC
Microsoft Hong Kong SAR, PRC Limited
Fax: (852) 2560-2217
Microsoft Information Hotline: (852) 2804-4234
Technical Support:
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288

Hungary
Microsoft Hungary
Phone: (+36) (1) 437-2800
Fax: (+36) (1) 437-2899
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland
See Denmark

India 
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 6294600, 6294601, (91) (22) 2850193
Fax: (91) (80) 559-7133, (91) (11) 629-2650 

Indonesia
Microsoft Indonesia - Jakarta
Technical Support:
 Phone: (62 21) 570 42 54
 Fax: (62 21) 520 81 22

Ireland
Technical Support:
Phone: (353) 1 706 5353
See United Kingdom

Israel
Microsoft Israel Ltd.
Reception:
Phone: +972-9-952-5353
Fax: +972-9-952-5333
Customer Service & Information Center:
Phone: (+972) 9-9525400
Fax: (+972) 9-9525411
Technical Support for Windows, Office and Microsoft Fun:
Phone: +972-9-9525400
Fax: +972-9-9525403

Italy 
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature): (39) (2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398 

Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
 Tokyo Phone: (81) (3) 5454-2300
 Osaka Phone: (81) (6) 6245-6995
Customer Service Phone (Version upgrade/Registration):
 Phone: (81) (48) 226-5500
 Fax: (81) (48) 226-5511

Kazakhstan
See Russia
Kingdom of Saudi Arabia
Microsoft Arabia
Riyadh, Kingdom of Saudi Arabia
Tel: (966) 1 2180808
Fax: (966) 1 2180809
Technical Support:
Tel: 800 1242255 (toll free)
Fax: (966) 1 218-0821
E-mail: saudimss@microsoft.com
Internet: http://www.microsoft.com/middleeast 

Kyrgyzstan
See Russia

Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Game and Hardware Service Center: 080-645-1000 (toll free domestic only)
Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 
558-8161
Technical Support Center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544
Internet: http://www.microsoft.com/korea/support/default

Kuwait
PO Box 5244
13053 Safat
Tel: +965-243-0248
Fax: +965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications and 
Developer Tools ONLY):
Tel: +965-243-1071

Latin America
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Technical Support: (214) 714-9100
Customer Service: (425) 936-8661

Lebanon (Cyprus and Lebanon)
Phone - (961) 1 983348
Fax - (961) 1 983349
E-Mail = mts@lebanon-online.com.lb

Liechtenstein
See Switzerland

Luxembourg
Microsoft NV
Phone: +32 2 730 39 11
Microsoft Support Network Info. Center +31-800-9977-57
TechNet Subscription: +353-1-703 8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
 +32 2 513 32 74 (Dutch speaking)
 +32 2 502 34 32 (English speaking)
 +32 2 513 22 68 (French speaking)
See also Netherlands

Malaysia 
Microsoft (Malaysia) Sdn Bhd:
Phone: +6 (03) 757-2266
Fax: +6 (03) 757-2265
Customer Services:
 Phone: Toll-free - 1-800-88-3249
 Fax: +6 (03) 758-5011
Technical Support:
 Phone: +6 (03) 793-9595
 Fax: +6 (03) 295-2065 

Mxico
Microsoft Mxico, S.A. de C.V.
Distributor Service (Atencion a Distribuidores): (52)(5) 267-2110 
Customer Service (Atencion a Clientes): (52)(5) 265-3380 
Operating Systems and Desktop Applications Support (Soporte Sistemas Operativos 
y Applicaciones de Escritorio): (52)(5) 265-3399 
Server and Developer Support (Soporte de Servidores y Herramientas de 
Desarrollo): (52)(5) 267-2190 
Fast Tips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password

Middle East 
Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support (Personal Operating Systems & Desktop Applications ONLY):
 Phone: (971) (4) 397 5443
 Fax: (971) (4) 397 2304
 E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
 Phone: (971) (4) 299 5082
 Fax: (971) (4) 299 5097

Mongolia
See Russia

Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85

Netherlands, The 
Jaar 2000 informatie centrum
Netherlands: (020) 5001033
Belgium: +32-2 7043000
Luxemburg: +32-2-5139979
Support and Services
Product Support:
 Netherlands (Dutch): (020) 5001005
 Netherlands (English): (020) 5001053
 Belgium (Dutch): +32 2 513 31 13
 Belgium (French): +32 2 513 22 68
 Belgium (English): +32 2 502 34 32
 Luxemburg (French): +32 2 513 2268
 Luxemburg (English): +32 2 502 3432 

Netherlands, Belgium and Luxemburg 
Microsoft Consulting Services Benelux
+31 (0)20 5001005
Information Services and Subscriptions
TechNet
 Netherlands: (020) 5001035
 Belgium: +32 2 5022176
 Luxemburg: +32 2 5022176
Microsoft Developer Network
 Netherlands: (020) 5001037
 Belgium: +32 2 5138684
 Luxemburg: +32 2 5138684 

New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 357-5577 

Northern Ireland 
See United Kingdom 

Norway 
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
 Standard: + (47) 22 02 25 50
 Priority: + (47) 22 02 25 45
 Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains 
detailed instructions) 

Oman
Phone - 968 691191
Fax - 968 698568
E-Mail = mspss@gto.net.om

Pakistan
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: mssupport@nets.net.pk
Customer Service Center (Version upgrade / TechNet and MSDN
subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

Panama
Technical Support (Soporte Tecnico): (506) 298 2020
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup
Customer Service (Centro de Servicios): (506) 298 2000
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): msccatus

Papua New Guinea
See Australia

Paraguay
See Uruguay

Per 
Phone: (511) 421-1200
Fax (511) 4217307
Technical Support:
(511) 2155002 & (511) 2155005 

Philippines
Phone: (632) 811-0062
Technical Support:
 Phone: (632) 892-2295/2495
 Fax: (632) 813-2493

Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Technical Support: +(48-22) 865-99-66
Information Service: +(48-22) 865-99-33

Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 21 4409200
Fax: (351) 21 4412101
Technical Support:
 Standard Support: (351) 21 4409280
 Fax : (351) 21 4411655

Puerto Rico
Technical Support (Soporte Tecnico): (408) 953 8086
Support E-Mail (Correo Electronico para Soporte Tecnico): mscasup@microsoft.com.
Customer Service (Centro de Servicios): (800) 297 5982 for area codes 787 & 809 
only
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): 
msccatus@microsoft.com.

Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia 
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
 Moscow: +7 (095) 916-7171
 St.Peterburg: +7 (812) 118-3636
 Novosibirsk: +7 (3832) 119-019
 Kiev +380 (044) 2305101
Fax:
 Moscow: +7 (095) 916-7112
Technical Support:
Phone:
 Moscow: +7 (095) 745-5445
 St.Peterburg: +7 (812) 118-3636
 Novosibirsk: +7 (3832) 119-019
 Kiev +380 (044) 2305102
Fax:
 Moscow: +7 (095) 916-7112

Scotland
See United Kingdom

Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax : (65) 337-6788
Customer Services Phone: (65) 324-5255
Customer Services Fax: (65) 324-6181
Product Support Services:
Phone: (65) 378-3600
Fax: (65) 378-3662

Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
Slovak Republic
Phone: +421-7-5341 9841
Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296
Infoservice: +421-7-67 296 297
Y2K Infoservice: +421-7-67 296 200 

Slovenia
Microsoft d.o.o.
Phone: (+386) (1) 5 800 800
Fax: (+386) (1) 5 800 822
Technical Support: (+386) (1)  585 3449

South Africa 
Microsoft South Africa
All services
Phone: (+27)11 257 0000 or
0860225567 (inside South Africa)
Fax: (27)11 257 0257
Technical Support Fax: (+27)11 257-0424 

South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Inside Spain
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: 902 197 198
Outside Spain
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: (34) 91 353 69 60

Sweden 
Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support:
 Standard: +46-(0) 8- 752 09 29
 Priority: +46 (0) 8 751 09 80
 Premier: +46 (0) 8 632 57 01
Sales Support: +46-(0)8- 752 56 30 

Switzerland 
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service Phone: 0848-858-868
 Microsoft Info-Service, Postfach, 8001 Zrich, Fax: 01 311-72-27
Technical Support:
 Standard Technical Support (German speaking) Installation and Handling: Phone 
0848 80 - 2255
 Standard Technical Support (French speaking): Phone 022-738 96 88
 General information about Microsoft Support in Central Europe: Phone 
0848-80-2330 

Tajikistan 
See Russia 

Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
 Phone: (886) (2) 2508-9501
 Fax: (886) (2) 2508-9575

Thailand 
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198 

Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: (90 (212) 258 59 54
Support Hotline:
 Phone: 90 (212) 275 2466
 Fax: 90 (212) 272 7755

Turkmenistan
See Russia

Ukraine
01001, Kyiv, Postbox B-549
Microsoft Information Center:
(044) 230-51-01
Technical Support:
Kyiv: (044) 230-51-02
Internet: http://www.microsoft.com/ukraine/
See also Russia 

United Kingdom
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Technical Support:
 Desktop Applications, Home Products, Personal Operating Systems and hardware. 
0870 50 10 100
 Developer Products 0870 50 10 200
 Business Systems 0870 50 10 300
 Customers phoning from Ireland should dial 706 5353 for technical support.
Pre-Sales Information: Microsoft Connection (0345) 00 2000

Uruguay
Technical Support:
 Phone: (598) (2) 774934
 Fax: (598) (2) 774935
See also Uruguay Online

Uzbekistan
See Russia

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-9922
Fax: (582)265-0863
Technical Support: (582) 993-6755

Wales
See United Kingdom

Note   Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.


